Q1: How do you monitor and adapt to changing building codes, like evolving fire safety standards?
A1: We actively monitor major international standards (EU CPR, ASTM, etc.) through industry associations and our material suppliers. When standards change, we re-test our core products and update our certifications. This is an ongoing process to ensure compliance.
Q2: What is the process if a new regulation bans a specific chemical used in your current finish?
A2: We would work with our coating suppliers to reformulate immediately. Clients with orders in production would be notified of the change and sent new samples for approval. The lead time for transition depends on the complexity of the reformulation.
Q3: Is there a higher MOQ for panels that need to comply with a brand-new, niche standard?
A3: Yes, complying with a very new or niche standard often requires dedicated production runs and specific testing, leading to a higher effective project MOQ to justify the development and compliance costs.
Q4: How do you communicate a change in product specification due to regulatory compliance?
A4: We communicate proactively via official bulletins to our sales network and direct emails to affected clients with open orders. Updated technical data sheets and samples are made available. The 1-year warranty always applies to the compliant specification.
Q5: What is your stance on emerging standards for material health declarations (like Declare Labels)?
A5: We support transparency. We are in the process of compiling data to potentially develop Environmental Product Declarations (EPDs) and material health disclosures that align with standards like Declare, making it easier for projects pursuing WELL or Living Building Challenge certification.
